Privacy Policy

1. Introduction

Dismemonod ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dismemonod.com and use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Mailing address
• Payment information (processed securely through third-party providers)
• Communication preferences
• Course enrollment and progress information
• Feedback and testimonials

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior:

• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website
• Date and time of visit
• Device information (mobile device ID, screen size, etc.)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide, operate, and maintain our public speaking courses and services
• Communication: To communicate with you about our services, respond to inquiries, and provide customer support
• Course Management: To enroll you in courses, track your progress, and provide personalized learning experiences
• Payment Processing: To process payments and manage billing (through secure third-party processors)
• Marketing: To send you promotional materials and updates about our services (with your consent)
• Website Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect our website and services from fraud and unauthorized access

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and providing services, including:

• Payment processors
• Email service providers
• Cloud storage providers
• Analytics providers
• Customer support platforms

Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction

You may request access to or correction of your personal information by contacting us at [email protected].

Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

Deletion

You may request deletion of your personal information, subject to certain legal and operational requirements.

Marketing Communications

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in emails or contacting us directly.

Cookie Preferences

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods depend on the type of information and the purpose for which it was collected:

• Account Information: Retained while your account is active and for up to 7 years after account closure for legal compliance
• Course Records: Retained for up to 10 years to provide ongoing support and certification records
• Marketing Data: Retained until you opt out or for up to 3 years of inactivity
• Website Analytics: Typically retained for up to 26 months

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Australia. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.